Active Incident

Updated a few seconds ago

For detailed Network status please visit: sunet.se/tickets

Network




Operational

Box




Operational

eduID




Operational

eduroam




Operational

eduSign




Operational

Kaltura




Operational

Mailfilter-ng




Operational

Ping




Operational

SWAMID




Operational

SUNET Web




Operational

Survey




Operational

Zoom




Operational

SUNET Drive




Operational

SUNET Jira




Operational

RUT




Operational

BankID IdP




Operational

eduSeal




Operational

SUNET Scribe




Operational

External Services

Box

Fastly

Inspera

Instructure (Canvas)

Let's Encrypt

Ouriginal

Safespring

Sectigo

Slack

Status.io

Zoom

Zoom issueDegraded Performance

Incident Status

Degraded Performance

Components

Zoom

Locations

On-Prem


April 17, 2026 10:44 CEST
April 17, 2026 08:44 UTC
INVESTIGATING

We have got reports about bad picture and sound quality in meetings. We are troubleshooting.

April 17, 2026 14:25 CEST
April 17, 2026 12:25 UTC
INVESTIGATING

Zone 3 (Stockholm) is being taken out of production by draining meetings to be handled by other zones. This process is ongoing.

April 19, 2026 11:34 CEST
April 19, 2026 09:34 UTC
INVESTIGATING

20260418 at 09 UTC: Further infrastructure reductions have been made to secure a stable working environment.
Intermittent issues with Eduid loginOperational

Incident Status

Operational

Components

eduID

Locations

eduID Web, signup, dashboard, login


March 25, 2026 06:02 CET
March 25, 2026 05:02 UTC
INVESTIGATING

Intermittent issues with eduID login. We are investigating.

March 25, 2026 06:20 CET
March 25, 2026 05:20 UTC
MONITORING

Issue has been fixed and service is stable.
Kaltura metadata issuePartial Service Disruption

Incident Status

Partial Service Disruption

Components

Kaltura

Locations

Live streaming, Analytics, Transcoding, Mediaspace, REACH


October 17, 2025 18:02 CEST
October 17, 2025 16:02 UTC
INVESTIGATING

Att göra ändringar i Kalturas Custom Data-schema kan leda till att metadata kopplad till det schemat raderas.
Det verkar som att problemet endast uppstår vid vissa åtgärder (t.ex. när ett fält tas bort) och endast påverkar fält som innehåller specialtecken (t.ex. å, ö osv). Tills vidare rekommenderar vi att du inte gör några ändringar i befintliga Custom Data-scheman medan vi undersöker problemet. —— Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

October 17, 2025 18:21 CEST
October 17, 2025 16:21 UTC
INVESTIGATING

Ändrade påverkad infrastruktur

November 13, 2025 15:38 CET
November 13, 2025 14:38 UTC
IDENTIFIED

Making changes to Kaltura Custom Data schema can cause metadata associated with that schema to be deleted. It seems only certain actions trigger the issue (e.g. removing a field) and only fields with special characters will be deleted (e.g. å, ö, etc). For now we recommend you don't make changes to any existing Custom Data schema, while we investigate.

0

Upcoming Maintenances

3

Active Incidents

1

Incidents Last 7 Days

Metrics

ping.sunet.se

100.00%




ping.sunet.se

100.00%




ping.sunet.se

100.00%




Locations

History (Last 7 days)

SUNET Drive - Reason for OutageOperational

Incident Status

Operational


Components

SUNET Drive


Locations

HB, HIS, Non affiliated SUNET customer, SHH



May 5, 2026 17:19 CEST
May 5, 2026 15:19 UTC
RESOLVED

Vi startade om nextcloud instanser för vissa kunder utan att det var meddelat i förväg. De var otillgänliga för en stund ungefär mellan 17:00 och 17:12 CEST. Vi ber om ursäkt för besväret. We restarted nextcloud instances for some customers without prior notice. They were unavailable for a short time approximately between 17:00 and 17:12 CEST. We apologize for the inconvenience.
eduSign maintenancePlanned Maintenance

Description

The service will be shortly unavailable some time during the allocated time slot for this maintenance


Components

eduSign


Locations

eduSign signer, eduSign validator


Schedule

May 4, 2026 07:00 - May 4, 2026 08:00 CEST
May 4, 2026 05:00 - May 4, 2026 06:00 UTC


May 4, 2026 07:00 CEST
May 4, 2026 05:00 UTC
UPDATE

Scheduled maintenance is starting.

May 4, 2026 07:20 CEST
May 4, 2026 05:20 UTC
UPDATE

Maintenance Completed
Zoom MaintenancePlanned Maintenance

Description

We will enable one or more extra Zone to do some testing after having put new things in place. The goal is to find enough data to locate the problem with the communication between the Zones. The effect on customers will be a return to the symptoms of last week and unless we find and fix the actual cause we will revert to running on one zone efter the service windows securing a stable usable service for the following morning. Those symptoms include interrupted and split meetings (both audio and/or video), being unable to connect to meeting with error 103033, problems with entering or leaving breakout rooms.


Components

Zoom


Locations

On-Prem


Schedule

April 30, 2026 22:00 - May 1, 2026 01:59 CEST
April 30, 2026 20:00 - April 30, 2026 23:59 UTC


April 30, 2026 22:00 CEST
April 30, 2026 20:00 UTC
UPDATE

Scheduled maintenance is starting.

May 1, 2026 01:59 CEST
April 30, 2026 23:59 UTC
UPDATE

Scheduled maintenance is complete.