Box Status

For more information about our Incident Response and Communications please read this support article.

We also maintain a list of Known Product Issues separate from this site here.

All Systems Operational

Box Web Application Operational

Uploads/Downloads Operational

Collaboration Operational

Search Operational

Preview Operational

Sharing (Shared Links) Operational

Email Notifications Operational

Admin Console & Functionality Operational

Governance (Retention) Operational

Governance (Legal Holds) Operational

Workflows and Automations Operational

Comments and Tasks Operational

Accessible Site (a.box.com) Operational

Box Sign Operational

Box Canvas Operational

Box Shield (Threat Detection) Operational

Box Shield (Virus Detection) Operational

Box Shield (Auto Classification) Operational

Box Shuttle Operational

Watermarking Operational

Box Hubs Operational

Box AI Operational

Enterprise Reports Operational

Box Forms Operational

Box Doc Gen Operational

Box AI Studio Operational

Box Archive Operational

Email Uploads Operational

Box Extract Operational

Box Automate Operational

Box Platform / API Operational

Content API Operational

Content Preview Operational

Authentication (OAuth 2.0 / JWT) Operational

Search Operational

Uploads/Downloads Operational

Webhooks Operational

Box Embed Widget Operational

Box Sign Operational

Box Canvas Operational

Workflows and Automations Operational

Box Shuttle Operational

Box AI Operational

Box Doc Gen Operational

Box Apps Operational

Box Extract Operational

Desktop Applications Operational

Box Sync Operational

Box Drive Operational

Box Edit / Tools Operational

Mobile Applications Operational

Preview Operational

Search Operational

Uploads/Downloads Operational

Mobile-Optimized Website (m.box.com) Operational

Box Notes Operational

Web Application Operational

Box Relay Operational

Partners / Integrations Operational

Microsoft Online Operational

Apple iWork Operational

Box for Salesforce Operational

Google Apps Operational

NetSuite Operational

Microsoft Teams Operational

Slack Operational

Box Community and Support Website (community.box.com) Operational

Case Submission Workflow Operational

Blog Posts and Knowledge Articles Operational

Community Forums Operational

Box University Operational

Developer Console / Docs (developer.box.com) Operational

FTP Operational

Box.com Marketing Website Operational

Box Zones Operational

Australia Operational

Canada Operational

France Operational

Germany Operational

Ireland Operational

Japan Operational

Singapore Operational

UK Operational

US Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 6, 2026

[Critical] Issue with Box Folder, collections, Box AI and Hubs

Resolved - After further monitoring, this incident is now considered resolved. If you continue to experience any issues, please contact Box Support at https://support.box.com.
May 6, 20:07 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement in Box Folder, Collections, Box AI, Hubs, and Classification. We are continuing to monitor for any additional impact.
May 6, 19:32 PDT

Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 6, 19:12 PDT

Identified - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
May 6, 18:52 PDT

Investigating - We are investigating an ongoing issue affecting folder, collections, Box AI and Hubs. Customers may experience seeing errors when loading folders, collections, Box AI and Hubs. We will provide more information as soon as it is available.
May 6, 18:20 PDT

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026

No incidents reported.

Apr 28, 2026

No incidents reported.

Apr 27, 2026

[Medium] Issues with Box Search

Resolved - After further monitoring, this incident is now considered resolved. Search with metadata has been restored to full functionality. If you continue to experience any issues, please contact Box Support at https://support.box.com.
Apr 27, 12:11 PDT

Monitoring - Our team has taken steps to remediate this issue and is seeing improvement for the search with metadata service. We are continuing to monitor for any additional impact.
Apr 27, 11:17 PDT

Identified - The issue has been identified and a fix is being implemented.
Apr 27, 10:52 PDT

Update - Our team has identified the underlying cause of this issue and is working to take remediating steps. We will provide additional updates as they become available.
Apr 27, 10:51 PDT

Update - We are continuing to investigate this issue.
Apr 27, 10:37 PDT

Investigating - Our team is investigating an issue with Search by metadata in the Box Web Application. Users may see search results not return. We will provide additional information as it becomes available.
Apr 27, 10:36 PDT

Apr 26, 2026

No incidents reported.

Apr 25, 2026

No incidents reported.

Apr 24, 2026

No incidents reported.

Apr 23, 2026

No incidents reported.

Apr 22, 2026

No incidents reported.